Frequently Asked Questions

Do you deliver nationwide?
Yes, we offer nationwide delivery across the Philippines.

How long does delivery take?

Metro Manila: 1–3 working days

Outside Metro Manila: 3–10 working days

Which couriers do you use?

Metro Manila: Lalamove

Provincial: AP Cargo & J&T

Can I change my delivery address after placing an order?
If your order hasn't been dispatched yet, we can update the delivery address. Please contact us as soon as possible.

Can I schedule a specific delivery time?
Currently, we can’t accommodate specific delivery times. Our couriers follow their own standard delivery schedules.

What is your return and exchange policy?
We inspect all items before shipping. If your item arrives damaged, please contact us immediately with photos and keep the original packaging. We'll review and offer a replacement or store credit as appropriate.

Does the product have a warranty?
Yes, all items come with a 1-year warranty.

Is assembly required?
Some items require light assembly. If instructions are not included in the box, we’ll send you a step-by-step video guide to make it easier.